Onsen Hot Pools are dedicated to providing a tranquil escape away from the action of Queenstown.
At Onsen, you’ll find a community of passionate individuals who are committed to creating magical moments for our guests while supporting each other every step of the way.
Customer Service Representative
Customer Service Representative is to serve as conscientious hosts who guide our clients’ experience during every phase of their interaction with the company, and closely follow operational policies that ensure clients always receive the best possible outcome. There is an expectation that you work in a time-efficient manner to contribute to the smooth running of the operation.
Massage Therapist
You will be a key part of our Spa team providing both deep tissue, relaxation massages, and facials. Exceptional customer service is a must within this role. An eye for detail is required to create a relaxing and serene environment while ensuring the spa area is kept to the highest standard.
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Our Spa Treatments
1 Hour treatments
Aotearoa Escape
30-minute Back Scrub with Hydration & 30-minute Manuka Honey Facial
Indulge in the best of New Zealand’s natural beauty. Begin with a 30-minute back scrub using the renowned Rotorua Thermal Mud scrub to exfoliate and nourish your skin. The skin is then hydrated using Manuka Honey body butter which enhances the skin’s elasticity, cell regeneration and promotes healing. The facial continues to use luxurious Manuka Honey products, leaving your skin feeling hydrated, radiant, and restored.
Ultimate Relaxation Experience – $255pp
Serenity Soak – $275pp
*Contains nuts*
*Not suitable for pregnancy*
Onsen Revival
Deep Tissue Massage
Soothe your muscles with a 60-minute full-body deep tissue massage. Using natural New Zealand products to relax muscles after skiing or exploring our incredible mountains. The deep tissue massage relieves tension and realigns muscle tissue with slower, firmer, strokes, using natural New Zealand products. Perfect for mild aches, lower back tightness, and sore shoulders.
Ultimate Relaxation Experience – $270pp
Serenity Soak – $290pp
*Not suitable for pregnancy*
Paradise Bespoke Massage
Full Body Relaxation Massage
The traditional relaxation massage is ideal for stress relief and relaxation. This treatment uses Pure Fiji’s cold-pressed nut oils infused with tropical flowers to calm the nervous system, improve circulation, and nourish the skin. Ideal for those new to massage.
Ultimate Relaxation Experience – $260pp
Serenity Soak – $280pp
*Contains nuts – nut-free option available*
Hanakasumi by Sothys
Enzymatic Full Body Exfoliation with Gloves & Foot Massage
Experience indulgent well-being with this unique Japanese-inspired treatment. Warmed cherry blossom rice powder, applied with soft exfoliating gloves, delicately exfoliates your skin. Followed by a stimulating foot massage, inspired by reflexology. The treatment concludes with relaxing massage modelling of the entire body using an aromatic shea butter that will leave your skin velvety smooth and deeply nourished.
Ultimate Relaxation Experience – $285pp
Serenity Soak – $305pp
*Contains nuts*
*Not suitable for pregnancy*
Seasonal Care Facial by Sothys
Seasonal Facial
An original Sothys concept, this facial adapts to your skin’s needs with botanicals and nutrients tailored to each season. A dose of oxygen with a combination of minerals to boost the skin’s defense system before winter and a cocktail of vitamins to revitalize the skin before summer.
The Seasonal Facial ingredient theme changes every summer and winter, so no two editions are ever the same.
Ultimate Relaxation Experience – $260pp
Serenity Soak – $280pp
*Contains nuts – nut-free option available*
Organics Radiance Treatment by Sothys
30-minute Back Massage & 30-minute Facial
Dive into the heart of nature with Sothys Organics. This treatment uses certified organic products and is specially designed to awaken the skin and provide instant radiance, offering the perfect blend of relaxation and revitalization. Ideal for those seeking the best of both worlds, this treatment ensures you experience the finest in organic skincare.
Ultimate Relaxation Experience – $275pp
Serenity Soak – $295pp
*Contains nuts – nut-free option available*
1.5 Hour treatments
Aotearoa Oasis
1 hour Back Scrub, Back Mask with Massage & 30-minute Manuka Honey Facial
Discover the best of New Zealand. This treatment begins using a Rotorua Thermal Mud scrub to exfoliate your skin, followed by a purifying Rotorua Thermal Mud Mask with Manuka Honey. Rich in minerals, this mask draws impurities and excess oils from your skin, leaving your skin feeling cleansed, hydrated, and soothed. Then enjoy a soothing massage using a Kawakawa balm which is ultra hydrating and rich in bio-actives that help to target inflammation and stimulate skin cell repair.
The treatment concludes with a 30-minute Manuka Honey facial, with its anti-inflammatory and hydrating benefits, this treatment is great for those with dry, sensitive skin.
Ultimate Relaxation Experience – $330pp
*Contains nuts*
*Not suitable for pregnancy*
*Ultimate Relaxation Experience Only*
Onsen Revival 90
70-minute Deep Tissue Massage & 20-minute Silicone Cupping Massage
Soothe your muscles with a 70-minute full body deep tissue massage, complete with a 20-minute silicone cupping massage. Using natural New Zealand products to relax muscles after skiing or exploring our incredible mountains. The deep tissue massage relieves tension and realigns muscle tissue with slower, firmer, strokes. The silicone cups are used to target specific areas, improving blood flow and decreasing muscle tightness. Perfect for mild aches, lower back tightness, and sore shoulders.
Ultimate Relaxation Experience – $350pp
*Not suitable for pregnancy*
*Ultimate Relaxation Experience Only*
Pure Fiji Hot Stone Massage
75-minute Full Body Hot Stone Massage & 15-minute Gua-Sha Face Massage
Release tension, restore balance and increase positive energy flow with this deeply relaxing massage, using warmed stones and tropical flower-infused Pure Fiji oils. Stones are strategically placed on pressure points and used with therapeutic massage to relax sore muscles and improve circulation. This soothing heat therapy promotes a sense of harmony, balance, and peace. The experience concludes with a 15-minute face massage, using a Gua-Sha which encourages lymphatic drainage, reduces stress, and tightens the skin.
Ultimate Relaxation Experience – $335pp
*Contains nuts – nut-free option available*
*Not suitable for pregnancy*
*Ultimate Relaxation Experience Only*
Seasonal Treatments by Sothys 90
45-minute Full Body Massage & 45-minute Seasonal Facial
Experience unparalleled luxury with this massage and facial combination. The treatment commences with a 45-minute full body massage to melt away tension, followed by a 45-minute Seasonal Care facial. As your skin changes with the seasons, this treatment uses specific ingredients tailored to each season, giving your skin exactly what it needs. The Seasonal Facial ingredient theme changes every summer and winter, so no two editions are ever the same.
Ultimate Relaxation Experience – $340pp
*Contains nuts – nut-free option available*
*Ultimate Relaxation Experience Only*
2 hour treatments
Aotearoa Journey
30-minute Back Scrub & Back Mask, 45-minute Full Body Massage & 45- minute Manuka Honey Facial
Embark on the Journey of Aotearoa, featuring the finest natural New Zealand products. Begin with gentle exfoliation using a Thermal Rotorua Mud scrub, followed by a cleansing mud mask infused with Manuka Honey to purify and nourish your skin.
Then, indulge in a 45-minute full-body massage using a kawakawa balm which is ultra hydrating and rich in bio-actives that help to target inflammation and stimulate skin cell repair. The treatment is completed with a 45-minute facial, using Manuka Honey products to smooth, repair and rejuvenate your skin.
Ultimate Relaxation Experience – $390pp
Serenity Soak – $410pp
*Contains nuts*
*Not suitable for pregnancy*
Ultimate Paradise Hot Stone Experience
75-minute Full Body Hot Stone Massage & 45-minute Hydrating Facial with Gua-Sha
Release tension, restore balance and increase positive energy flow with this deeply relaxing massage, using warmed stones and tropical flower-infused Pure Fiji oils. Stones are strategically placed on pressure points and used with therapeutic massage to relax sore muscles and improve circulation. This soothing heat therapy promotes a sense of harmony, balance, and peace. The experience concludes with a 45-minute facial, using a Gua-Sha which encourages lymphatic drainage, reduces stress, and tightens the skin.
Ultimate Relaxation Experience – $400pp
Serenity Soak – $420pp
*Contains nuts – nut-free option available*
*Not suitable for pregnancy*
Seasonal Treatments by Sothys 120
60-minute Full Body Massage & 60-minute Seasonal Facial
Experience unparalleled luxury with this massage and facial combination. The treatment commences with a 60-minute full body massage to melt away tension, followed by a 60-minute Seasonal Care facial. As your skin changes with the seasons, this treatment uses specific ingredients tailored to each season, giving your skin exactly what it needs. The Seasonal Facial ingredient theme changes every summer and winter, so no two editions are ever the same.
Ultimate Relaxation Experience – $420pp
Serenity Soak – $440pp
*Contains nuts – nut-free option available*
1 Hour treatments
Aotearoa Escape
30-minute Back Scrub with Hydration & 30-minute Manuka Honey Facial
Indulge in the best of New Zealand’s natural beauty. Begin with a 30-minute back scrub using the renowned Rotorua Thermal Mud scrub to exfoliate and nourish your skin. The skin is then hydrated using Manuka Honey body butter which enhances the skin’s elasticity, cell regeneration and promotes healing. The facial continues to use luxurious Manuka Honey products, leaving your skin feeling hydrated, radiant, and restored.
Ultimate Relaxation Experience – $255pp
Serenity Soak – $275pp
*Contains nuts*
*Not suitable for pregnancy*
Onsen Revival
Deep Tissue Massage
Soothe your muscles with a 60-minute full-body deep tissue massage. Using natural New Zealand products to relax muscles after skiing or exploring our incredible mountains. The deep tissue massage relieves tension and realigns muscle tissue with slower, firmer, strokes, using natural New Zealand products. Perfect for mild aches, lower back tightness, and sore shoulders.
Ultimate Relaxation Experience – $270pp
Serenity Soak – $290pp
*Not suitable for pregnancy*
Paradise Bespoke Massage
Full Body Relaxation Massage
The traditional relaxation massage is ideal for stress relief and relaxation. This treatment uses Pure Fiji’s cold-pressed nut oils infused with tropical flowers to calm the nervous system, improve circulation, and nourish the skin. Ideal for those new to massage.
Ultimate Relaxation Experience – $260pp
Serenity Soak – $280pp
*Contains nuts – nut-free option available*
Hanakasumi by Sothys
Enzymatic Full Body Exfoliation with Gloves & Foot Massage
Experience indulgent well-being with this unique Japanese-inspired treatment. Warmed cherry blossom rice powder, applied with soft exfoliating gloves, delicately exfoliates your skin. Followed by a stimulating foot massage, inspired by reflexology. The treatment concludes with relaxing massage modelling of the entire body using an aromatic shea butter that will leave your skin velvety smooth and deeply nourished.
Ultimate Relaxation Experience – $285pp
Serenity Soak – $305pp
*Contains nuts*
*Not suitable for pregnancy*
Seasonal Care Facial by Sothys
Seasonal Facial
An original Sothys concept, this facial adapts to your skin’s needs with botanicals and nutrients tailored to each season. A dose of oxygen with a combination of minerals to boost the skin’s defense system before winter and a cocktail of vitamins to revitalize the skin before summer.
The Seasonal Facial ingredient theme changes every summer and winter, so no two editions are ever the same.
Ultimate Relaxation Experience – $260pp
Serenity Soak – $280pp
*Contains nuts – nut-free option available*
Organics Radiance Treatment by Sothys
30-minute Back Massage & 30-minute Facial
Dive into the heart of nature with Sothys Organics. This treatment uses certified organic products and is specially designed to awaken the skin and provide instant radiance, offering the perfect blend of relaxation and revitalization. Ideal for those seeking the best of both worlds, this treatment ensures you experience the finest in organic skincare.
Ultimate Relaxation Experience – $275pp
Serenity Soak – $295pp
*Contains nuts – nut-free option available*
1.5 Hour treatments
Aotearoa Oasis
1 hour Back Scrub, Back Mask with Massage & 30-minute Manuka Honey Facial
Discover the best of New Zealand. This treatment begins using a Rotorua Thermal Mud scrub to exfoliate your skin, followed by a purifying Rotorua Thermal Mud Mask with Manuka Honey. Rich in minerals, this mask draws impurities and excess oils from your skin, leaving your skin feeling cleansed, hydrated, and soothed. Then enjoy a soothing massage using a Kawakawa balm which is ultra hydrating and rich in bio-actives that help to target inflammation and stimulate skin cell repair.
The treatment concludes with a 30-minute Manuka Honey facial, with its anti-inflammatory and hydrating benefits, this treatment is great for those with dry, sensitive skin.
Ultimate Relaxation Experience – $330pp
*Contains nuts*
*Not suitable for pregnancy*
*Ultimate Relaxation Experience Only*
Onsen Revival 90
70-minute Deep Tissue Massage & 20-minute Silicone Cupping Massage
Soothe your muscles with a 70-minute full body deep tissue massage, complete with a 20-minute silicone cupping massage. Using natural New Zealand products to relax muscles after skiing or exploring our incredible mountains. The deep tissue massage relieves tension and realigns muscle tissue with slower, firmer, strokes. The silicone cups are used to target specific areas, improving blood flow and decreasing muscle tightness. Perfect for mild aches, lower back tightness, and sore shoulders.
Ultimate Relaxation Experience – $350pp
*Not suitable for pregnancy*
*Ultimate Relaxation Experience Only*
Pure Fiji Hot Stone Massage
75-minute Full Body Hot Stone Massage & 15-minute Gua-Sha Face Massage
Release tension, restore balance and increase positive energy flow with this deeply relaxing massage, using warmed stones and tropical flower-infused Pure Fiji oils. Stones are strategically placed on pressure points and used with therapeutic massage to relax sore muscles and improve circulation. This soothing heat therapy promotes a sense of harmony, balance, and peace. The experience concludes with a 15-minute face massage, using a Gua-Sha which encourages lymphatic drainage, reduces stress, and tightens the skin.
Ultimate Relaxation Experience – $335pp
*Contains nuts – nut-free option available*
*Not suitable for pregnancy*
*Ultimate Relaxation Experience Only*
Seasonal Treatments by Sothys 90
45-minute Full Body Massage & 45-minute Seasonal Facial
Experience unparalleled luxury with this massage and facial combination. The treatment commences with a 45-minute full body massage to melt away tension, followed by a 45-minute Seasonal Care facial. As your skin changes with the seasons, this treatment uses specific ingredients tailored to each season, giving your skin exactly what it needs. The Seasonal Facial ingredient theme changes every summer and winter, so no two editions are ever the same.
Ultimate Relaxation Experience – $340pp
*Contains nuts – nut-free option available*
*Ultimate Relaxation Experience Only*
2 hour treatments
Aotearoa Journey
30-minute Back Scrub & Back Mask, 45-minute Full Body Massage & 45- minute Manuka Honey Facial
Embark on the Journey of Aotearoa, featuring the finest natural New Zealand products. Begin with gentle exfoliation using a Thermal Rotorua Mud scrub, followed by a cleansing mud mask infused with Manuka Honey to purify and nourish your skin.
Then, indulge in a 45-minute full-body massage using a kawakawa balm which is ultra hydrating and rich in bio-actives that help to target inflammation and stimulate skin cell repair. The treatment is completed with a 45-minute facial, using Manuka Honey products to smooth, repair and rejuvenate your skin.
Ultimate Relaxation Experience – $390pp
Serenity Soak – $410pp
*Contains nuts*
*Not suitable for pregnancy*
Ultimate Paradise Hot Stone Experience
75-minute Full Body Hot Stone Massage & 45-minute Hydrating Facial with Gua-Sha
Release tension, restore balance and increase positive energy flow with this deeply relaxing massage, using warmed stones and tropical flower-infused Pure Fiji oils. Stones are strategically placed on pressure points and used with therapeutic massage to relax sore muscles and improve circulation. This soothing heat therapy promotes a sense of harmony, balance, and peace. The experience concludes with a 45-minute facial, using a Gua-Sha which encourages lymphatic drainage, reduces stress, and tightens the skin.
Ultimate Relaxation Experience – $400pp
Serenity Soak – $420pp
*Contains nuts – nut-free option available*
*Not suitable for pregnancy*
Seasonal Treatments by Sothys 120
60-minute Full Body Massage & 60-minute Seasonal Facial
Experience unparalleled luxury with this massage and facial combination. The treatment commences with a 60-minute full body massage to melt away tension, followed by a 60-minute Seasonal Care facial. As your skin changes with the seasons, this treatment uses specific ingredients tailored to each season, giving your skin exactly what it needs. The Seasonal Facial ingredient theme changes every summer and winter, so no two editions are ever the same.
Ultimate Relaxation Experience – $420pp
Serenity Soak – $440pp
*Contains nuts – nut-free option available*